2018 Paymentsense Payment Reviews: UK Fees and Features

2018 Paymentsense Payment Reviews: UK Fees and Features

Last updated: 08/06/2018

Paymentsense is a payment service provider with products for taking in-store, online, phone and mobile payments.

From humble beginnings in 2009, Paymentsense has quickly grown to become a key player in the payment industry, helping over 60,000 small businesses power their card processing.

In this article, we put Paymentsense to the test to see how well it measures up against its competitors. Let’s get started.


What is Paymentsense?

Almost ten years ago, Paymentsense’s founders, George Karibian and Jan Farrarons, decided to set up a payment processing company that supported small businesses. They believed big banks were unfairly prioritising larger companies and that was leaving SMEs paying unstainable fees. Paymentsense was designed to be fair and affordable for even the smallest business.

Since appearing on the Inc. 5000 Europe, a table of Europe’s fastest-growing businesses, Paymentsense has gone from strength to strength, winning new customers and expanding their range of services.

Nowadays, Paymentsense has a wide range of products to support payments in-store, online, over the phone and on the move.


Paymentsense Pricing

Unfortunately, Paymentsense doesn’t publish its fees so it’s difficult to give a decent verdict on the competitiveness of its pricing. Additionally, unlike a service like Checkout.com which has a flat fee structure, the amount Paymentsense charges will scale with your turnover. Usually, the more money you process, the smaller the cut Paymentsense takes. There are other contributing factors like your time in business and business sector.

To see how much you could be paying for your merchant services, head over to our comparison page and get an answer in two minutes!


Paymentsense Features

Whether you need a fixed card machine or an online payment gateway, Paymentsense probably has a product for your needs.

In the list below, I’ll look at three of the most popular — card machines, online payments and integrated payments.

  • Card Machines: Fixed terminals, portable terminals, mobile terminals, contactless payment, Apple Pay and Google Pay
  • Online Payments: Payment gateway, fraud detection, payment reporting dashboard, integration with over 40 eCommerce platforms, branded payment page
  • Integrated Payments: EPoS system, fixed terminals, portable terminals, specialised support

So Paymentsense obviously has a good range of services but there is some disagreement about the quality of the service they provide.

There’s a high level of complaints pertaining to the quality of Paymentsense’s service. In particular, some users single out long contract lengths and unexpected fees as common problems.

it may be worth reading through these for yourself before you make a final decision.


Paymentsense Reviews

Reviews for Paymentsense are fairly mixed. On Trustpilot, the business boasts a rating of 4.1 out of 5 but that drops to 2.4 out of 5 on Review Centre. Take a look at the reviews I found.

That gives a weighted average score of 3.88 out of 5, which is fairly positive. However, there are a lot of negative reviews and comments out there, which is something to bear in mind.


Find Your Next Merchant Services

While Paymentsense is a great merchant service provider, we always recommend merchants review the market and see what’s actually on offer before they decide on a provider.

To see what payment options are available to you, click here to go to our comparison engine.

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